These Terms & Conditions ("Terms") govern your use of the e-commerce services and products provided by Vauxhall Florist ("we", "our", "us") for online flower deliveries throughout Vauxhall and surrounding areas. By placing an order with us via our website, you acknowledge and agree to be bound by these Terms. Please review them carefully prior to placing your order.
These Terms specifically apply to customers purchasing flowers, gifts, and related products through our online platform for delivery to addresses in Vauxhall and the surrounding areas. By accessing and using our website, you confirm that you are of legal age to enter into a binding contract and you accept these Terms in full. If you do not agree with any part, you must not proceed with your order.
Product Selection: You can browse our range of fresh flowers and arrangements on our website. Images and descriptions are for illustrative purposes only; flowers are subject to seasonal availability and substitutions of equal or greater value may be made where necessary.
Order Placement: Add your chosen products to your online basket, proceed to checkout, and provide accurate delivery details, including recipient name, full address, contact information, and special delivery instructions where applicable. Please ensure all order information is correct before completing your purchase.
Order Confirmation: On successful completion of payment, you will receive an order confirmation via your chosen communication method. This email is an acknowledgment of your order, not acceptance. Acceptance of your order and formation of our contract occurs when we dispatch your flowers for delivery.
All prices are displayed in Pounds Sterling (£) and are inclusive of VAT, unless otherwise stated. Delivery charges, where applicable, will be clearly displayed during the checkout process.
We accept major debit and credit cards, as well as other secure online payment methods as specified at checkout. Your payment will be processed at the time of order. If, for any reason, we are unable to fulfill your order, you will be notified as soon as possible and a full refund will be issued using your original payment method.
Delivery Areas: We deliver throughout Vauxhall and surrounding neighbourhoods. If your selected delivery address falls outside our delivery area, we will inform you as soon as possible.
Same-Day and Future Deliveries: Same-day deliveries are subject to product availability and order cut-off times, which will be communicated on our website. Future date requests are accommodated wherever possible. Please note that requested delivery times are estimates and not guaranteed, although we strive for punctuality.
Delivery Instructions and Unattended Deliveries: Please provide specific instructions regarding where to leave flowers if the recipient is not available at the delivery address. If no one is present and no instructions have been left, we may leave the flowers with a neighbour, at a safe location on the premises, or follow other reasonable steps. You will be notified of any alternative delivery arrangements.
Failed Deliveries: If we are unable to deliver the order due to incorrect address details, absence of the recipient, or other matters beyond our control, we will attempt to contact you to arrange re-delivery. An additional fee may apply in the event of a re-delivery requirement.
Order Cancellations: Should you wish to cancel your order, please contact us as soon as possible following your order confirmation. For standard flower arrangements, cancellations are permitted up to 24 hours prior to the scheduled delivery date. For bespoke or made-to-order designs, cancellations may not be possible if preparation has already commenced.
How to Cancel: To cancel your order, please use the contact options provided on our website to ensure prompt processing. Please provide your order number and delivery details when requesting a cancellation.
Refunds: Approved cancellations will be refunded in full via your original payment method within 5-7 working days. If a cancellation request is received after dispatch or preparation has begun, we reserve the right to charge partially or in full for items prepared or delivered.
Order Amendments: If you need to change your order (such as delivery date, address, or card message), please notify us immediately. Amendments are subject to timing and product availability. We cannot guarantee changes if the preparation or delivery process has started.
As flowers and plants are perishable, we do not accept returns for unwanted items. However, if you receive damaged or incorrect goods, please contact us within 24 hours of delivery. We may require photographic evidence to process your claim and offer a replacement, alternative, or refund as appropriate. Our commitment is to your satisfaction and ensuring you receive fresh, quality flowers with every delivery.
Due to seasonal variations, high demand, or unforeseen supply issues, certain flowers or packaging may become unavailable. In such cases, we reserve the right to substitute any item with an alternative of equal or greater value and similar style to ensure timely delivery. We will make reasonable efforts to communicate significant substitutions where possible.
You are responsible for providing accurate and complete delivery information and checking all order details before payment. Any errors in personal or delivery information may result in delayed or failed delivery, for which we are not liable. Please ensure someone is available to receive the delivery if required or specify delivery instructions at checkout.
Our liability is limited to the value of the order you have placed with us. We are not liable for any indirect, special, consequential, or punitive damages that may arise from use of our website or services or from the late or failed delivery of flowers due to events beyond our reasonable control, including but not limited to adverse weather, traffic delays, or recipient unavailability.
We do not exclude liability where it is unlawful to do so, such as for death or personal injury resulting from our negligence or that of our employees.
All website content, including images, text, graphics, and company trademarks, are the property of Vauxhall Florist or our licensors and are protected by copyright laws. Use of our content for any commercial purpose without our prior written consent is strictly prohibited.
Your personal information is processed in accordance with our privacy policy, which is available for review on our website. We are committed to safeguarding your personal data and use secure payment technologies.
We are not responsible or liable for any failure or delay in performing our obligations where the cause is beyond our reasonable control, including but not limited to natural disasters, transport disruptions, strikes, or supplier issues.
We reserve the right to update these Terms at any time. The latest version will be posted on our website and will apply to all orders made after the date of posting. We recommend reviewing the Terms before each purchase.
These Terms and any dispute arising out of or relating to your purchase with Vauxhall Florist are governed by the laws of England and Wales. Any legal action or proceeding shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries regarding these Terms or your online flower delivery order, please refer to our website for contact options, and our team will be happy to assist you.
Note: These Terms & Conditions apply to all e-commerce customers in Vauxhall and the surrounding areas who use our services for online flower delivery. Thank you for choosing Vauxhall Florist for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Vauxhall, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Vauxhall.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
