At Vauxhall Florist, your satisfaction is at the heart of our service. As a trusted florist serving households and businesses throughout Vauxhall, we are committed to delivering only the freshest and highest-quality flowers. Each bouquet is thoughtfully prepared to ensure it arrives in beautiful condition and maintains its freshness for days to come. Our Fresh Flowers Guarantee is a promise to you that every order meets the standards you expect from a local Vauxhall florist.
We understand how important it is for your flowers to arrive perfect and vibrant. If you receive flowers or arrangements that are damaged on arrival, we want to make it right. Please contact us as soon as possible, ideally on the day of delivery, and retain the delivery packaging and damaged flowers for our review. Prompt communication allows us to investigate what went wrong and offer a speedy solution.
Our flowers are sourced daily to give you the freshest possible arrangements. We guarantee the freshness of your flowers for a minimum of 5 days from delivery when cared for according to our guidelines. Should your flowers fade or deteriorate within this window (excluding naturally short-lived varieties), let us know and we will offer suitable compensation. We may request a photo for verification and care recommendations before resolving your concern.
Your peace of mind matters. If you experience issues with your order such as damage or lack of freshness within our guaranteed window, you may be eligible for a replacement bouquet or a full refund. Our team will discuss the available options with you, depending on the circumstances, and arrange a swift resolution. Refunds are issued to the original payment method. For replacement deliveries, we will confirm a suitable date and time to ensure you receive your flowers as soon as possible.
We take all feedback seriously and strive to continually improve our service. If you wish to make a complaint regarding a product or your overall experience with Vauxhall Florist, please contact us using our contact form or by visiting our shop in Vauxhall. Our customer service team will acknowledge your complaint within two working days and aim to resolve it promptly, usually within five working days. We may request additional information or photographs to deal with your complaint efficiently.
Vauxhall Florist values your trust and loyalty. As an established local business, serving homes and companies across Vauxhall, our reputation is built on quality, reliability, and care. We appreciate every opportunity to brighten your day with our flowers and assure you of our continuous dedication to service excellence. Should you ever have concerns about your order, please let us know so we can put things right. Your satisfaction is our top priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
